Emerging Online Technologies Webcast Featuring:   Gene Alvarez Research VP, Gartner   Curtis Hampshire General Manager, eBusiness, USi   Olaf Schweidler SVP Rewards Integration & Strategies, Bank of America

Emerging Online Technologies to Build Loyal and Profitable Customer Relationships Webcast

Internet users expect the websites they visit to provide a rich, interactive experience while remaining constantly accessible and responsive, as the site has become the primary face of the enterprise. In addition, the online channel is increasingly being asked to do more with less.  As a result, many organizations are turning to cost-saving deployment alternatives such as outsourcing and Software-as-a-Service (SaaS).

As an enterprise with a significant online presence, how do you determine which next-generation technology is here to stay and which ones are passing fads? More importantly, how do you prioritize technology investments to meet the goals of your business and the needs of your customers?

In this webcast, learn from Gartner and USinternetworking how internet technology investments create business value through compelling customer experiences.

You’ll also hear USi client Bank of America discuss how the right technology and the right deployment model enables it to successfully deliver on its customer-centric approach to service. 

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